Refund policy
If you are not satisfied with your product, we have a 30-day return policy, which means you have 30 days after receiving your item to contact us and request a return.
To be eligible for a return, your item must be shipped in original packaging (with all documentation, warranty cards, cables etc.), in the same condition you received it, freight paid, unused, unworn, with tags, and in resalable condition. Returned merchandise is also subject to a 15% restocking fee where applicable. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@safetyglut.com with the following information: customer name, invoice number, serial number (if applicable), and reason for return.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for the return request. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable / or non-cancelable items
Once you place an order for custom-cut, customer built, or special order items (such as matting, slings, cranes, prefab offices, buildings, mezzanines, assembled lockers and regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, or forklifts) your order is considered non-cancelable. Any custom-cut, customer built, or special order items purchased by you are also non-returnable. Leased and hazardous items are also non-returnable. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Safety Glut inspects all returns and reserves the right to refuse credits on damaged, used, or non - resalable items. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, a refund may be arranged within 10 business days for your original payment method, excluding freight shipping and handling charges. The customer may also be responsible for return shipping charges, insurance, and shipment tracking for returned merchandise. Please member it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at gordongrowth@yahoo.com